Guarantee and refunds

What it covers.

Before your digital employee starts, we agree a written duties list for your order: the specific things it will do. If it does not do them, you get back everything you have paid, including any setup fee you paid.

What it does not cover.

Changing your mind once your digital employee has gone live. From then on you can cancel at any time and you will not be charged again, but payments already made are not refunded.

The window.

30 days, starting when your digital employee goes live. Go-live is 48 hours after your order, or when your digital employee starts live work if that is later. Before go-live there is nothing to measure against the duties list, so requests in that period are handled as cancellations rather than under this guarantee, and the next paragraph says what you get back. If your business started with a free Kepply pilot, your 30 days start on the first day of your annual plan instead, and your duties list is the tasks agreed for your pilot unless we agree new ones.

If you cancel before go-live.

You can cancel at any time before your digital employee starts handling live work, and we refund what you have paid for the service. If you paid a setup fee it is not refunded, because the work it pays for is done before go-live. One exception: if you cancel within 2 hours of placing your order, we refund the setup fee as well. To cancel, email contact@kepply.com. The time we receive your message is the time that counts, not the time we read it.

Who decides.

We do, checked against the duties list you agreed before go-live, not against whether you are happy with the result, and not against your business results. You can ask us for a copy of your duties list. If you think we have got it wrong, reply to the decision and a second person reviews it.

How you are paid.

We approve or decline within 3 business days of your request, and start the refund to your original payment method within 7 business days of approving it. How long it then takes to appear is set by your bank; card refunds usually post within 5-10 business days after we send them.

Once per customer.

Taking the refund uses up the guarantee. If you subscribe again later, the setup fee applies again on the same terms as any new order.

Given by KEPPLY LLC.

Changed your mind? On monthly plans, cancel within 2 hours of paying the $99 setup fee and we'll refund it. To cancel, email contact@kepply.com. The time we receive your message is the time that counts.

After 2 hours the setup fee isn't refundable if you simply change your mind. This is separate from the 30-day money-back guarantee, which returns everything you've paid, including setup, if your digital employee doesn't do what we agreed.

This is separate from the 30-day money-back guarantee. If we discontinue your digital employee after your first 30 days, we refund what you have paid, less the months you used charged at our normal monthly price for your plan. On a $2,970 annual plan, after six months that is $2,970 − (6 × $297) = $1,188.

This refund does not apply if we end your service because you used it for illegal purposes, to violate someone else's rights, or to send spam, which our terms of service prohibit. When we end your service for that reason, we tell you in writing which rule was broken and what happened. If you reply, a second person reviews the decision, and if the decision is reversed, the refund above applies. Either way, we stop billing you from the day your service ends.

This section applies to orders placed on or after 4:31 p.m. Eastern Time on October 30, 2026.

Dental and other health practices start only after both of us sign a Business Associate Agreement (BAA) and we complete our patient-data safeguards.

• If we can't activate your service, you get everything back, including the $99 setup fee. That includes when we don't send you our BAA, don't finish our safeguards, or decide we can't serve you.
• If you don't sign our BAA within 14 days of the day we email it to you, we cancel your order and refund everything you paid except the $99 setup fee. We remind you by email before the deadline.
• Annual plans have no setup fee, so you get everything back either way.
• If you cancel within 2 hours of ordering, you get everything back, including the setup fee.
• We send your refund to your original payment method within 5 business days of our decision. How long it then takes to appear is set by your bank.

Given by KEPPLY LLC.