Guarantee and refunds

What it covers.

Before your digital employee starts, we agree a written duties list for your order: the specific things it will do. If it does not do them, you get back everything you have paid, including any setup fee you paid.

What it does not cover.

Changing your mind once your digital employee has gone live. From then on you can cancel at any time and you will not be charged again, but payments already made are not refunded.

The window.

30 days, starting when your digital employee goes live. Go-live is 48 hours after your order, or when your digital employee starts live work if that is later. Before go-live there is nothing to measure against the duties list, so requests in that period are handled as cancellations rather than under this guarantee, and the next paragraph says what you get back.

If you cancel before go-live.

You can cancel at any time before your digital employee starts handling live work, and we refund what you have paid for the service. If you paid a setup fee it is not refunded, because the work it pays for is done before go-live. One exception: if you cancel within 2 hours of placing your order, we refund the setup fee as well. To cancel, email contact@kepply.com. The time we receive your message is the time that counts, not the time we read it.

Who decides.

We do, checked against the duties list you agreed before go-live, not against whether you are happy with the result, and not against your business results. You can ask us for a copy of your duties list. If you think we have got it wrong, reply to the decision and a second person reviews it.

How you are paid.

We approve or decline within 3 business days of your request, and start the refund to your original payment method within 7 business days of approving it. How long it then takes to appear is set by your bank; card refunds usually post within 5-10 business days after we send them.

Once per customer.

Taking the refund uses up the guarantee. If you subscribe again later, the setup fee applies again on the same terms as any new order.

Given by Kepply, LLC.

Changed your mind? Cancel within 2 hours of paying the $99 setup fee and we'll refund it. To cancel, email contact@kepply.com. The time we receive your message is the time that counts.

After 2 hours the setup fee isn't refundable if you simply change your mind. This is separate from the 30-day money-back guarantee, which returns everything you've paid, including setup, if your digital employee doesn't do what we agreed.

This is separate from the 30-day money-back guarantee. If we discontinue your digital employee after your first 30 days, we refund what you have paid, less the months you used charged at our normal monthly price for your plan. On a $2,970 annual plan, after six months that is $2,970 − (6 × $297) = $1,188.