Kepply Free Pilot Terms

These pilot terms add to the Kepply Terms of Service at kepply.com/terms for a free pilot that KEPPLY LLC ("Kepply") offers your business. Where these pilot terms and the Terms of Service differ, these pilot terms control for the pilot.

1. The pilot. Kepply sets up and runs one Kepply digital employee for your business for one month, free (your "free month" or "pilot"). The month starts on the day the digital employee begins work and ends 30 days later.

2. What it does. The pilot covers only the tasks we agree with you in writing before it starts. An email is enough. The limits stated on the Kepply role page for that role apply during the pilot.

3. No charge. Kepply charges nothing for the pilot, including setup. Section 3 of the Terms of Service (billing from day one and automatic renewal) does not apply to the pilot.

4. Card. A card is needed to confirm your order. Nothing is charged during the free month. Kepply charges the card later only if you sign up for a paid plan.

5. End of the pilot. The pilot ends on its own at the end of the month, and the digital employee stops working then. It does not turn into a paid plan. If you want to continue, you can sign up for an annual plan at kepply.com/pricing once the pilot has ended, at the prices shown that day. Monthly plans are not offered after the pilot. The Terms of Service, including Section 3, apply from then on. If you don't sign up, you owe nothing.

6. Ending early. You can end the pilot at any time by emailing contact@kepply.com. Kepply can end it at any time by emailing you. Section 7 of the Terms of Service applies.

7. Your part. You give Kepply accurate information to work from, such as your calendar, your services and the answers you want given. The decisions that the role page says stay with your team stay with your team.

8. Not included. The pilot does not include handling health information or health-plan member data, or making outbound calls or texts to your customers, unless Kepply agrees to it in writing first.

9. Calls and records. Calls the digital employee answers may be recorded, and it tells callers so. If you don't continue, Kepply deletes the pilot's call recordings, transcripts and messages 30 days after the pilot ends, unless the law requires Kepply to keep them longer. You can ask for a copy of your messages before then, or ask Kepply to delete them sooner.

10. Guarantee. If you sign up for an annual plan after the pilot, the 30-day money-back guarantee at kepply.com/guarantee applies to it, with two changes: the 30 days start on the first day of your annual plan, instead of on the go-live date stated there, and the duties list is the tasks agreed for the pilot unless we agree new ones. Everything else on that page applies as written.

11. Liability. For the pilot, Kepply's total liability under Section 8 of the Terms of Service is limited to $100, instead of the amount you paid.

12. Who can take part. One pilot per business, including a business that has had a Kepply pilot before. The pilot is not open to a business that already has a paid Kepply plan. A pilot is for the business that signs up for it and can't be transferred. Businesses based in the United States only. Kepply may decline a pilot request.

13. Acceptance. You accept these pilot terms for your business when you confirm your card on the pilot order page. If your pilot is set up another way, you accept them by confirming in writing before the pilot starts. A reply email is enough.

14. Availability. This free pilot is offered on kepply.com for pilot orders placed by 11:59 pm Eastern Time on December 31, 2026. An order counts as placed when you confirm your card on the pilot order page. A pilot ordered by then runs its full month under section 1, even if it begins or ends in 2027. If you join our waitlist or request a free pilot through kepply.com by then, your free pilot is kept for you, as long as you confirm your card within 48 hours of our offer or invitation. This deadline doesn't apply to a pilot Kepply offered you directly in a letter.